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Privacy Policy

Effective Date: 06.02.2025

Last Updated: 06.02.2025

Welcome to NaturewellJuice.com, the website operated by Naturewell LLC (“we”, “us”, “our”), located in Silverlake, Los Angeles, California. We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including placing smoothie orders for pickup or delivery via third-party providers.

Please read this policy carefully. If you do not agree with any part of this policy, you should discontinue use of our digital platforms.

1. Information We Collect

We collect the following types of information:

a. Non-Personal Information

Non-identifiable information collected automatically when using the website or app, such as:

  • Device type and operating system

  • Browser type and version

  • IP address and general location

  • Site usage data and interaction logs

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b. Personal Information

Identifiable information you provide voluntarily, such as:

  • Full name

  • Email address

  • Phone number

  • Physical address (for pickup/delivery orders)

  • Payment details (processed securely via third-party services)

  • Social media or Google account data (if logging in through those platforms)

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We may combine non-personal and personal information. When combined, we treat the data as personal information.

2. How We Collect Your Information

We collect information in the following ways:

  • When you use or interact with our website or mobile app

  • When you place an order, subscribe, contact us, or otherwise submit data voluntarily

  • From integrated services like Google or Facebook (if applicable)

  • From third-party delivery or payment service providers

  • Through cookies and similar tracking technologies (see Section 7)

3. Why We Collect Your Data

We use your information to:

  • Provide, operate, and maintain our services

  • Process orders and enable deliveries

  • Improve, personalize, and expand our services

  • Communicate with you about your orders or service issues

  • Send promotional messages (opt-out available)

  • Monitor and prevent fraudulent or unauthorized activity

  • Comply with legal obligations

  • Enforce our Terms of Use and other agreements

4. Sharing Your Information

We may share some your information with:

  • Third-party service providers (e.g., delivery, hosting, payment processing)

  • Law enforcement or government bodies when required by law

  • Business successors in the event of a merger, acquisition, or asset sale

  • Analytics and tracking service providers (for site improvement)

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We do not sell your personal information for monetary gain.

If we allow user-generated content (e.g., reviews, blog posts, forums), be aware that anything you post may be visible to others. Use discretion when sharing personal details.

5. Cookies and Tracking Technologies

NaturewellJuice.com is built on Wix, and we rely on both our own cookies and Wix’s cookies to ensure our site functions correctly, to analyze usage, and to personalize your experience. Below is a summary of what Wix cookies may be present on our site and how they work. You can also refer directly to Wix’s official guide to cookies for complete details.

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5.1 Types of Cookies Used

  1. Strictly Necessary (Essential) Cookies
    These cookies are required for the basic operation of our website. Without these, you cannot navigate between pages, place an order, or use secure areas of the site. Examples include:

    • smSession: Maintains your session while you’re logged in or placing an order.

    • XSRF-TOKEN / wxCsrfToken: Protects forms and API calls from cross-site request forgery attacks.

  2. Performance & Analytics Cookies
    These cookies help us understand how visitors interact with our site—e.g., which pages are most visited, loading times, or error messages. They do not collect personal data for marketing purposes. Examples include:

    • _wixCIDX, _wix_browser_session: Used by Wix to collect aggregated site-performance metrics.

    • hilitor_cookie: Tracks clicks on the search bar and results.

  3. Functionality Cookies
    These cookies enable personalized features, such as remembering your preferred language, storing your name in forms, or maintaining items in your shopping cart if you navigate away and come back later. For example:

    • TS* (various prefixes): Used by Wix to store visitor settings (e.g., display preferences).

  4. Advertising & Targeting Cookies
    If you opt in to marketing communications or if we use third-party ad networks, these cookies may track your activity to serve relevant ads. Although Naturewell LLC does not itself place ads on external sites, Wix (or integrated services) may set cookies to measure ad campaign effectiveness if you click through from a social media promotion. Examples might include:

    • _fbp, fr: Facebook Pixel cookies used if we run Facebook-based advertising.

    • _ga, _gid, _gat: Google Analytics cookies used for marketing analysis if Google Ads are activated.

5.2 How We Use Cookies

  • Site Functionality: Essential cookies enable you to navigate and use features like secure checkout, session management, and form submissions.

  • Performance Insights: Analytics cookies help us track page load times, identify errors, and see which pages are most popular, so we can improve user experience.

  • Preferences & Personalization: Functionality cookies “remember” choices you make (e.g., language, enabling pop-ups, filling out part of a form) so you don’t have to re-enter them if you return to our site.

  • Advertising (Opt-In Only): If you sign up for newsletters or agree to promotional tracking, advertising cookies allow us (or our partners) to serve relevant ads and measure click-through rates. You can opt out of these at any time (see below).

5.3 Third-Party Cookies

Some features on our site rely on third-party services. For example:

  • Payment Processors (e.g., Stripe, PayPal): When you enter payment details, those sites may set cookies for fraud prevention and transaction security.

  • Delivery Partners: If you choose home delivery, the third-party delivery aggregator may set cookies to track your order in real time.

  • Embedded Content: If you view embedded videos or social feeds, those external platforms (YouTube, Instagram) may set their own cookies.

We do not control third-party cookie practices. Please refer to each third party’s privacy policy to learn more about their cookie usage and opt-out procedures.

5.4 Managing Your Cookie Preferences

  • Wix Cookie Banner: When you first arrive at NaturewellJuice.com, Wix displays a cookie banner allowing you to accept or decline non-essential cookies. You can revisit your choices at any time by clicking the “Cookie Settings” link in our site footer.

  • Browser Controls: Most browsers let you review, delete, or block cookies. Note, however, that if you block or delete essential cookies, certain features (e.g., logging in, order processing) may not work properly.

  • Opting Out of Third-Party Tracking:

    • To opt out of Google Analytics tracking, install Google’s opt-out browser add-on:
      https://tools.google.com/dlpage/gaoptout

    • To opt out of Facebook Pixel tracking, adjust your ad-setting preferences here:
      https://www.facebook.com/settings?tab=ads

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6. Storage and International Data Transfers

We may store your data in:

  • The United States (primarily)

  • Other jurisdictions such as Ireland, Israel, South Korea, or Taiwan, as necessary for service provision

Our hosting provider, WIX Ltd., offers secure infrastructure, including:

  • Encrypted connections (HTTPS)

  • Firewall protection

  • PCI-DSS compliant payment systems

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and contractual obligations

  • Resolve disputes

  • Enforce our agreements

We may correct or delete inaccurate or outdated data at our discretion.

8. Data Security

At Naturewell, we prioritize the protection of your personal information. Our website is hosted on a WIX platform, which implements robust security protocols to safeguard user data:

  • Data Encryption in Transit and at Rest: All data transmitted between your browser and our website is secured using HTTPS with Transport Layer Security (TLS) version 1.2 or higher. Additionally, Wix encrypts stored data using the Advanced Encryption Standard (AES) with a 256-bit key, ensuring that your information remains confidential and protected against unauthorized access.

  • Payment Security: Wix is certified as a PCI DSS Level 1 compliant service provider, the highest standard for payment card data security. This certification ensures that all payment transactions conducted through our website adhere to stringent security requirements, protecting your financial information during processing.

  • Continuous Monitoring and Threat Detection: Wix operates a Security Operations Center (SOC) that monitors the platform 24/7. Utilizing advanced System Information and Event Management (SIEM) systems, Wix can promptly detect and respond to potential security threats, maintaining the integrity and availability of our website.

  • Secure Data Centers: Your data is stored in data centers managed by leading providers such as Amazon Web Services (AWS), Google Cloud Platform, and Equinix. These facilities comply with top-tier physical and environmental security standards, ensuring that your information is housed in secure and resilient infrastructures. 

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While we and our hosting provider implement industry-standard security measures, it's important to acknowledge that no system can guarantee absolute security. We encourage users to take precautions, such as using strong passwords and being vigilant against phishing attempts, to further protect their personal information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you

  • Request deletion of your personal information

  • Opt out of the sale of personal information (we do not sell data)

  • Receive equal service and price even if you exercise privacy rights

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To exercise your rights, email us at: naturewellla@gmail.com
We will verify your identity before processing any CCPA requests.

10. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, contact us to have it removed.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website signifies your acceptance of the changes.

12. Contact Us

For any questions about this policy or your data, please contact us

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